Ctrl + K
Community Member
I'm having trouble sending PACTs through decile hub - it just says "There was an issue processing your request." but everything seems connected
1 reply
Community Member
Decile Base AI

Hey! Sorry you're running into this. A few things worth checking before we dig deeper:

  1. Check the LP's profile - make sure they have an email address on file. A blank "To" field is a known cause of this exact error.
  2. Check your PACT email template - the Send PACT button looks for a template named exactly "5.1. PACT: Send (v1)" or "5.1. PACT: Send". If that template was renamed or deleted, it can cause send failures.
  3. Try the pipeline method instead - go to Fundraising, find your prospect, click "Send Email," and select the PACT template from the dropdown. This tends to be more reliable than the blue + button.

If none of those do the trick, we'll look into it on our end! Could you share a screenshot of the emailer right before you hit send? That helps us track down the issue in the logs.

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